At Aubrey Chip, customer satisfaction is important to us. While we aim to ensure every product reaches you in perfect condition, we understand that issues can occur. This policy outlines the conditions under which you may request a return or replacement.

Return Eligibility
We only accept returns or offer replacements for the following reasons:

  • You received a defective or damaged item

  • The item you received is incorrect or not as described

To be eligible for a return or replacement:

  • You must notify us within 3 days of receiving your order

  • The product must be unused, in its original packaging, and in the same condition that you received it

  • You must provide photo evidence of the issue for verification

How to Request a Return or Replacement
To begin the process, email us at [email protected] with the following information:

  • Your order number

  • Description of the issue

  • Clear photos of the damaged or incorrect item

  • Your full name and delivery address

Our support team will review your request and respond within 2–4 business days.

Return Shipping
If your return is approved, we will provide instructions for return shipping.

  • In most cases, the customer is responsible for return shipping costs unless the product was incorrect or damaged due to our error.

  • Do not send any item back without receiving confirmation and instructions from us first.

Refunds
Since we operate with cash on delivery only, refunds are not issued as direct cash .
If your return is approved, you may receive:

  • A replacement item

Cash refunds are not available under any circumstances.

Non-Returnable Items
We do not accept returns for the following:

  • Items damaged due to misuse or mishandling

  • Items returned without prior approval

  • Products returned after 3 days of delivery

  • Accessories or promotional items given for free with the order

Late or Missing Requests
If you contact us outside the 3-day window or provide incomplete information, your request may be denied.

Contact Us
If you have questions about your order or this policy, contact our support team at:
Email: [email protected]